Privacy Policy

Last update: [09,2025]

This Privacy Policy (“Policy”) describes how Tourexpert Recreation SRL (“Tourexpert Transilvania”, “we”, “us”, “our”) collects, uses, and protects the personal data of users who visit our website www.tourexpert.ro (the “Website”).

We are committed to protecting your personal data and to complying with the General Data Protection Regulation (GDPR) 2016/679 and applicable national laws.

1. Data controller

Data Controller:
Tourexpert Recreation SRL
CUI: 51417763
Address: Lemnarilor utca 14/13, Odorheiu Secuiesc, Harghita county, Romania
Telephone: +40 741 628 000
E-mail: contact@tourexpert.ro

2. Personal data collected

Depending on the services you use, we may collect and process the following personal data:

• Data entered through forms: name, telephone number, e-mail address, home address (in case of reservation or purchase of gift vouchers).

• When creating an account: login details and account-related information.

• Payment details: when you make an online payment (Revolut Pay or Stripe), payment service providers may process the data. We do not store credit card information.

• Automatically collected data: IP address, device type, operating system, browsing habits (through cookies and similar technologies).

• Data for marketing purposes: if you give us your consent, we may use your email address or phone number to send you marketing messages.

3. Purposes and legal bases of data processing

4. Transfer of data to third parties

We may transfer your personal data to the following categories of partners:

• IT and hosting providers

• Analytics providers (e.g. Google Analytics)

• Payment Service Providers (Revolut Pay, Stripe)

• Authorities and institutions in case of legal obligation

In all cases, we ensure that our partners comply with the requirements of the GDPR and use the data only for specific purposes.

5. Transfer of data outside the European Economic Area (EEA)

In general, we do not transfer data outside the EEA. If necessary, we provide appropriate safeguards (e.g. contractual clauses approved by the European Commission).

6. Duration of data storage

• Booking details: up to 5 years after the end of the service.

• User account details: until the account is deleted or for 2 years from the last activity.

• Data for marketing purposes: until withdrawal of consent.

• Cookie data: according to the cookie policy.

7. Your rights

According to the GDPR, you have the right to:

• To access: Find out what data we hold about you.

• For correction: Correction of inaccurate data.

• For deletion: deletion of personal data under certain conditions.

• Restriction of processing: in specific cases.

• For data portability: Transfer of data to another service provider.

• To object: You can object to data processing for marketing purposes.

• To file a complaint: the Romanian Data Protection Authority (DPAwww.dataprotection.ro).

To exercise these rights, please contact us: contact@tourexpert.ro

8. Data security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure. Access shall be granted only to authorised persons.

9. Marketing and newsletters

Marketing messages will only be sent with your explicit consent. You can unsubscribe from the newsletters at any time by clicking on the "Unsubscribe" link in the email or by contacting us directly.

10. Use of cookies

Our website uses cookies to operate, analyze traffic and improve user experience. For more details, please read Our Cookie Policy.

11. Amendments to the Rules

We reserve the right to change this Policy. The current version will always be published on the website, along with the date of the last update.

12. Contact us

If you have any questions about our processing of your personal data, please contact us:

Tourexpert Recreation SRL
⁇ Lemnarilor street 14/13, Odorheiu Secuiesc, Harghita county
⁇ +40 741 628 000
◊◊ contact@tourexpert.ro